Warranty and Refunds
Effective 13 October 2026
Sign in within the window
Sign in to each account before the warranty window on the listing runs out. Signing in does not void the warranty.
What we replace
- An account the delivered password does not open.
- An account that is disabled or asks for a verification the delivered recovery email or 2FA key cannot pass.
- A line missing a field the listing promised, such as the app password.
Making a claim
Open a ticket from your order page with a screenshot before the window ends. The account is replaced from the same listing, or refunded if the listing is empty. Undelivered orders and duplicate charges are refunded in full.
What is not covered
- An account disabled for bulk mailing or other automated activity.
- Claims made after the window, and orders under a chargeback.